FAQ's
Frequently Asked Questions

Where are my tours stored?

Tours are stored on our servers so they are always available for you and your prospective buyers to view.

How do I know when my tour is complete and ready to show?

As soon as your tour is finished and ready to view, we send you an email with all the information. Tours are normally published within 24 hours of the photography.

CLICK HERE to see and example of the email you will receive.

Can I get a CD of my tour?

Yes, CDs are available for a $20 production fee; however, you should never need one since your tour is permanently available 24/7 on the world wide web.

How to I send a tour to a prospective customer?

Every tour has a button. Click on this button, fill in the simple form and the recipient will receive and email with containing a link to the tour. This link takes the email recipient dierctly to your video tour. CLICK HERE to see an example of the email they receive.

Why is it better to send tours in this way?

This is the safest, most convenient way to transport and view tours. The emails we produce this way are small and lite. Other tour production companys package their tours as "executable files" and attach them to emails or load them onto CDs. Executable files are large and take a long time to transfer and download via email. There is always a risk that an executable file can contain a virus. Some servers will not even transport emails with executable files attached. Even if the executable file arrives in the recipient's mailbox, his anti-virus probram will flag it and warn him this is a potentially dangerous attachment. Most email usere have learned not to open an executable attachment when they know the sender personally. Our method of sharing tours eliminates all these issues.

How many movies can I have in one tour?

There is normally a maximum of six (6) movies in each tour. If you need more or have special requirements, contact us and we can make special arrangements.

Can I refer to the tour in printed advertisements?

Absolutely. The email we send when the tour is completed contains instructions for this. Every tour is numbered. You refer to the number in the advertisement, something like this:

Visual tour available at:
http://www.erelms.com
Tour Number: 999999

Prospective buyers visit the ERELMS website, enter the number on the home page and click "VIEW" to see your tour. Each tour has a link to all your other tours. It has a link to your webiste as well as the "E-mail me about this tour" and the "Share this tour" links.

It is very easy for the prospective buyer to locate the tour, view it, contact you and navigate to yor website from the tour.